Shipping and Return Policy

Shipping and Return Policy

We understand that everyone who orders from us is eager to receive their PAPA BRANDS products as soon as possible and we do our best to make this happen. We offer free shipping on all orders placed on

Shipping from

  • Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
  • All orders shipped will be free of charge & We do not ship outside India.
  • We make our best effort to ensure that each item in your order is dispatched within 3 working days of the order date.The usual delivery time is between 5-7 days of dispatch. However, in some cases it may take Longer during festivals,sales preiod or when there are unfortunate circumstances like Covid 19 restrictions,natural Calamities Etc.Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
  • To ensure that your order reaches you swiftly and safely, PAPA BRANDS uses only reputable courier partners.
  • While PAPA BRANDS attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
  • All orders are shipped with an invoice from PAPA BRANDS. In case you don't receive an invoice, you may contact our customer care representative on +91 9372221906 or email us at
  • We want you to be completely satisfied with your order, but due to the nature of this product, masks cannot be returned.
  • A shipping confirmation with your tracking ID/Air Way Bill number (AWB No)  will be sent to you on your E-mail ID after the product has been dispatched. You can use this ID to track your order by visiting and clicking on this link - This will tell you the approximate delivery time of your order and the current shipping status.
  • The payment methods that are available are cash on delivery and prepaid options. PAPA BRANDS does not provide COD services for all pin codes. At checkout on PAPABRANDS, there is an option 'Check Cash on Delivery Availability' where you can enter your pin code and confirm whether COD is available at your address.
  • If your order arrives visibly damaged, please contact PAPA BRAND Customer Service immediately. You can reach out to us at or contact our customer care representative on +91 9372221906 with your order ID and images of the product. PAPA BRANDS will dispatch a replacement or initiate a refund immediately.
  • If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at , mentioning your order ID. PAPA BRANDS will dispatch a replacement immediately.


Refund & Replacement Policy

PAPABRANDS will provide a refund or replacement only if one is requested within 7 days of the receipt of your order and only under the conditions listed below.

  1. Wrong product received.
  2. Damaged product received.

Under conditions 1 & 2, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.


Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with. To report security vulnerabilities affecting any of our products send an email to

Warranty Guidelines

Click HERE to check warranty guidelines.

Cancellation Policy

You can cancel your order by calling our customer care representative on +91 9372221906 or email us before the item has been dispatched.

Customer Support
Need Help?
Call us on: +91 9372221906 or
Drop a mail on:
Mon-Sat 10 AM - 7 PM